On May 10, 2017 Lexmark announced a new strategic partnership with Nuance Communications, Inc., a leading provider of voice and language solutions for business, that allows Lexmark rights to sell and distribute a variety of Nuance products, including AutoStore, Equitrac Office/Express, and SafeCom.  These licensed sales also include service and support by Nuance where applicable.  This partnership was made to allow Lexmark to expand its enterprise-ready workflow solutions into areas it hasn't touched before, all the while increasing productivity and document security.

KONE, a leading manufacturer of elevator and escalator systems, recently signed on with IBM to utilize its Watson IoT Platform to bring its new 24/7 Connected services to market.  The new service connects elevators, escalators, automated doors, and turnstyles to the cloud, enabling remote systems to interpret messages from the units and make proactive recommendations for service and preventative maintenance.  This helps to keep "needier" units operable, and others running smoothly.

In a press release last week, Lexmark Enterprise Software President Reynolds C. Bish announced the pending sale of Lexmark's Enterprise Software division to Thoma Bravo, a leading private equity firm that specializes in the software and technology-enabled service sectors.  The sale includes all three subcompanies within Lexmark's Enterprise Software division: Kofax, ReadSoft, and Perceptive Software, the latter of which will be sold to Hyland, another Thoma Bravo portfolio company upon closing of the sale.

Bahrain-based Gulf Air recently completed a major overhaul of its storage and server systems with the help of Dell EMC, as reported by Computer Weekly.  The project involved many parts - cloud storage, scalable storage area network upgrades, local area network upgrades, and hardware updates as well as all of the connections between.

Today OpenText announced the 2017 Enterprise World user conference, to be held this July in Toronto, Ontario Canada.  The Enterprise World conference series is entering its nineteenth year, and this is the first year that it will be hosted by OpenText, who purchased the ECM division of Dell EMC last year.  The event will feature special keynote addresses by OpenText CEO and CTO Mark J. Barrenechea, OpenText President Steve Murphy, OpenText Executive Vice President of Engineering Muhi Majzoub and special guest Wayne Gretzky.

In an April 11 press release, Kofax announced their honor of being named a “Leader” in The Forrester Wave™: Enterprise Content Management -- Transactional Content Services, Q2 2017 report.  "We believe being positioned as a leader in the Forrester Wave for ECM Transactional Content Services report and as a strong performer in the ECM Business Content Services report underscores our commitment to providing customers with innovative solutions that allow their businesses to run in a more efficient manner,” said Reynolds C. Bish, Chief Executive Officer of Kofax.

In an April 7 press release, Dell EMC announced their sponsorship of JTG Daugherty Racing, a two-car team in NASCAR series events.  This announcement is notable not only because it is the first time Dell EMC has sponsored a NASCAR team, but it also comes with a technology partnership.  Dell EMC is working with JTG Daugherty to implement their technology throughout the race experience; on the car, on the track, and also in the shop.  This tech includes Dell IoT, client solutions, and enterprise software to manage operations of the team.

As part of their ongoing reporting on artificial intelligence (AI) in business, ComputerWeekly recently explored how AI is expanding into call centers and customer service departments.  With bots and automated menus and messaging, nearly all of us have worked with a AI utility while trying to contact a company to solve a problem or make a request.  While AI will eventually touch all aspects of a business, its effects are most profound in customer service departments, so much so that human-based customer service may disappear in the coming years.

Have you run a backup lately?  A core element of any stable enterprise is a reliable and thought-out data backup system in case something goes wrong down the line - such as a fire, hacking, system failure, or any of the multitude of ways data can be damaged.

Kofax, a leading provider of business automation software and PaperFree partner, recently shared exciting news about how its Mobile Credit and Debit Card Framework and Mobile Capture Platform technology was utilized to bring a new mobile banking feature to the market.