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Healthcare Content Management Solutions

How can Enterprise Content Management solutions help your healthcare workflow?

PaperFree brings over ten years of healthcare business process automation experience to assist organizations in digitizing their information and creating effective, accurate, and cost-efficient solutions to manage their information management needs.

medical icon enterprise content management workflow ecmAll healthcare companies are responsible for a lot of information - patient data, orders, test results, prescription information, claims, and a variety of practice-specific data. Managing this burden of data is an ongoing struggle and a struggle that is made even more difficult with recent legislation requiring digital records, HIPAA compliance, and other regulatory requirements.  At the forefront of all of this is the need to provide excellent customer care while being mindful of the costs and competition to do so.

PaperFree offers a suite of powerful content management solutions designed to handle these paper burdens; smart capture products to scan and digitize information, repositories to process and store data, as well as add-on solutions to expand the capabilities of these systems.

How does it work?

Enterprise Content Management for Healthcare

The process of enterprise content management for healthcare enterprises is relatively simple in concept.  Paper-based information (such as reports, patient data, and more) is collected at the first point of contact and scanned into the system.  There, industry-leading capture solutions ingest and interpret the data against established rules and templates, quickly returning accurately digitized data that can be exported to a processing workflow.  Those workflows, customized for your individual enterprise, can handle any of a number of tasks automatically; payments, add documents to case files, or even update vendor profiles.  In many cases they also link documents together, so all information relating to a patient file or a payment transaction are available together, without the need to search through endless folders.  Operators are only required to step in when there's a workflow exception or a step is designed to require approval, which significantly speeds up the process from paper document to usable data.  Once those workflows are complete, the data is stored for easy later lookup by those with configured permissions to do so.  

Though enterprise content management is simple in concept, it's much more complicated in execution.  That's why a trusted, experienced partner like PaperFree is your guide for how to maximize the functionality and economies of your content management system.  Contact us to learn more about how we can revolutionize your organization's data processes.

Information Capture & Management

From expanding regulatory measures and fraud mitigation, to growing customer demands and rising overhead, it’s never been more critical for healthcare enterprises to process claims accurately and on time.  However, there is the opportunity to leverage the volumes of information to power your company’s processes to complete these requests quickly and accurately with a content management platform from PaperFree.  These systems are the foundation on which successful business data management is built. From collaborating on business documents, building workflows to speed the processing of information, to delivering case-based applications to managing highly precise processes in most regulated business environments, it offers the platform necessary to make sense of your information and make it work for you.

Boost productivity and reduce data entry costs

Improve operational efficiencies and data accuracy, while minimizing the labor costs associated with processing claims manually.

Improve customer satisfaction and loyalty

Enhance service delivery by reducing the amount of errors and rejected claims that prevent the quick turnaround that today’s healthcare customer expects.

Significantly minimize compliance risk and HIPAA liability

PaperFree content management solutions offersa variety of powerful tools to enable your operation to store data in one central, streamlined repository while enabling users in all areas of your enterprise to access the information they need quickly. Taxonomies and built-in workflows are also included to enhance the access of information by cross-linking information and allowing quick searches. Effective permission configurations keep information available to only those who are allowed to see it. And, it’s scalable and administration is simplified.

PaperFree and OpenText offer a variety of solutions for healthcare organizations:

Clinical Archiving

  • Decommission obsolete systems
  • Archive structured and unstructured documents
  • Archived information remains available
  • Easily organize patient information
  • Data is available to distributed authorized users on the system

Image and Content Management

  • Access images quickly
  • A single repository for data storage consolidates resources and eases IT requirements
  • Improve patient care by reducing repeated care and tests

Content-enabled Electronic Medical Records

  • Capture structured and unstructured content types
  • Import data from older systems
  • Captures all content types
  • Transition from paper to electronic records
  • Single platform means easy maintenance and access
  • Unified records mean better patient care across linked providers

Medical Record Digitization

  • Comply with regulations that require digital medical records
  • Retire legacy applications

Enterprise information capture and management solutions from PaperFree empower your healthcare enterprise to put its data to work for you – reducing costs, time searching for information, and increasing the power of your business information. To learn more about how PaperFree can employ these solutions in your organization, please give us a call today.

Accounts Payable | Accounts Receivable

PaperFree offers solutions that speed up your organization's accounting processes - solutions that can receive invoices, digitize them, and then populate them into a workflow that is automatically routed to the correct department.  Accounts payable needs are covered as well with powerful utilities such as DepositCritical check processing.  By doing this, your enterprise can speed the reconciliation of accounts and reduce the error that comes with handling paper documentation.

Customer Care Programs

All walks of life require the healthcare services - good health is vital for our daily lives in.  However, healthcare enterprises often have a need to offer care at lower rates to selected, approved groups of patients.  These programs are a huge benefit to the community, but at the same time come with a lot of overhead in managing the application, approval, and maintenance aspects of offering a service outside of the normal product.  PaperFree offers solutions that support these programs from application processing all the way to managing customer profiles, all while managing the costs and labor necessary.  Visit our Member Management Solutions page to learn more.

Customer Service

By making information quick and easy to access, the process of retrieving and processing information for customers will be improved.  With content management systems from PaperFree, patient documents don't go missing and the powerful workflow capabilities ensure that no steps are skipped in the administrative process.  Patients will also enjoy faster answers to their questions, less problems with paperwork, and care without hiccups.

Human Resources

Human Resources departments are one of the most paper-heavy departments of an organization.  The paperwork is endless: employee files, benefits forms, disability paperwork, payroll, reports, applications, memos, etc. - this burden can slow down any department.  With electronic data capture and management, these files can be managed and retrieved quickly and easily.  No more lost paperwork or piles of things to file - everything is automatic, streamlined, and accessible by those with proper permissions.  Employees enjoy faster responses to their inquiries and the overall process is more streamlined.

Legal & Regulatory Compliance

Healthcare one of the most highly regulated industries today - government, state, and medical regulations are only a few of the standards that they must adhere to.  The extensive data-storing abilities of a content management systems ease this burden by enabling your organization to maintain accurate, comprehensive reports for regulatory review.  Powerful workflows assist in making sure that no steps are missed in the process and that all of the correct assets are available.  And, documentation for legal cases can be easily organized and reviewed by only those with permission to do so.

Mergers & Acquisitions

Among one of the most complex and confusing processes an organization will undergo is a merger or acquisition.  The consolidation of workforces, physical assets, intellectual property, and business processes is an intensive undertaking.  By organizing your information with an enterprise capture and management solution, you can track the process of specific steps, who has them, and where they will go next.  PaperFree's InfoArchive backfile conversion solutions also allow you to digitize old, paper information to make it more easily available for review by regulators and workers.  By streamlining the process of a merger or acquisition, this solution saves money, time, and the headaches involved.


Enterprise information capture and management solutions from PaperFree empower your enterprise to put its data to work for you – reducing costs, time searching for information, and increasing the power of your business information. To learn more about how PaperFree can employ these solutions in your organization, please give us a call today.

Want to Learn More?

PaperFree is happy to discuss how our solutions and services can can improve your company's information capture and management workflow.

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