OpenText Capture Software Support Services

A complex, enterprise-scale solution like OpenText™ Capture needs to run at peak efficiency, and PaperFree offers experienced and proven Capture Front Line Support services to help you do just that.  Our certified support engineers are on hand to respond quickly to your needs, working to find a resolution and get you back on line as quickly as possible.  Plus, they will already have extensive knowledge and training on your Capture system, its configurations, and any special customizations as well as easy access to the engineers that developed your Capture integration should the need arise.  This returns a fast and knowledgeable response with just one phone call.

Want to learn more about how PaperFree can help you with your support needs?  Simply contact us and we will evaluate your needs and offer a solution fine-tuned for you.

PaperFree Technical Support Services

PaperFree offers multiple service programs to fit the needs of a variety of Capture customers:

Annual Technical Support Programs

PaperFree’s Standard Technical Support program covers all of our solutions, utilizing our expertise to provide for seamless operation of your enterprise installation. As an annual subscriber to PaperFree Technical support you receive:

  • Software updates and maintenance releases
  • Remote guidance and supervision of the installation of third-party software updates
  • Unlimited toll-free access to our customer service department
  • Remote access service troubleshooting and diagnostic support
  • Four-hour problem response time during standard business hours
  • Initial system performance analysis and optimization
  • Relevant system documentation
  • Full access to PaperFree Support Site for complete case management tools and resources
  • Annual support fees are typically based on a percentage of all software, customization, and integration purchased from PaperFree.

Retainer Based Technical Support

PaperFree’s Retainer Based Technical Support program addresses your unique needs. This program is perfect for organizations with open-ended projects or occasional IT support needs. With your guidance, PaperFree will create a plan that will provide your organization with the service coverage you’re seeking. As a retainer based subscriber to PaperFree’s Technical support you receive:

  • Toll-free access to our customer service department
  • ‘Pre-packaged’ number of monthly support service hours*
  • Remote access service troubleshooting and diagnostic support
  • Four-hour problem response time during standard business hours
  • Custom program modifications
  • Systems administration and security support
  • System performance analysis and optimization
  • Relevant system documentation
    *Minimum commitments may vary depending on your specific project needs

Want to Learn More?

PaperFree is happy to discuss how this solution and others can can improve your company's information capture and management workflow.

Request a Consultation

Current OEM End of Support Information

OpenText™ Capture's End of Support (EOS) product lifecycle by product version is provided in the link below. If you are nearing end of support, we can assist you in getting you upgraded quickly and efficiently.

Latest EOS Guide

About PaperFree

PaperFree specializes in helping customers automate and deploy a variety of information capture, content management, and strategic outsourcing solutions. Manage your information easily and efficiently throughout your enterprise.

Solutions

Get in Touch

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Vista, CA 92081
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