In a recent blog post, Kofax explored the changing world of the insurance industry.  They narrowed their findings down to a handful of categories; legacy systems, new product models to compete with, and millennials.  Millennials?  How do they impact insurance companies?  Turns out, they have a lot to do with how companies run their customer service end.  Millennials want information quickly, via the internet, and in simple packages that are easy to understand.