OpenText Rolls Out New Customer Service Solution

Date Entry
October 26, 2018

Earlier this week PaperFree partner OpenText announced the introduction of their new OpenText Qfiniti for Amazon Connect product, a "self-service, cloud-based contact center solution that enables any business to deliver better customer service at a lower cost."

OpenText Qfiniti targets companies utilizing Amazon Connect and offers a competitive workforce tool.  It offers full call playback, advanced analytics, and quality monitoring resources, screen capture, and more to offer flexibility, efficiency, and adherence to regulations.  It promises modular, easy to use interfaces, and more freedom for contact center operations due to the cloud-based nature of Amazon Connect.  Plus, with its cloud platform it is less reliant on products from assorted vendors and their required updates and service contracts.

“For the intelligent and connected enterprise, delivering premium customer service is a powerful competitive differentiator. Customers, who are increasingly engaging contact centers on multiple channels, still expect to receive exceptional service,” said Mark J. Barrenechea, vice chair, CEO and CTO, OpenText. “The integration of Qfiniti with Amazon Connect signals a new standard in cloud-based customer support and workforce optimization and enables all organizations using Amazon Connect to deliver world-class customer support, while ensuring deep and meaningful insight into the data and information that these interactions produce.” 

Qfiniti is available now on AWS Marketplace.

This article was based on an October 23, 2018 OpenText press release.

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